LIVE WORKSHOP
September 24, 12PM ET
Live Workshop for PT Practice Owners
Get More Patients From The Calls You Already Get
Get More Patients
To Book an Eval,
Show Up, And
Start Care
You’re Already Getting Calls,
Now Get Everything You Need To:
✅ Turn Every Call Into a Booked Eval
✅ Get Every Patient to Show Up For It
✅ Start Every One on a Plan of Care
⬇︎ At the Workshop ⬇︎
You’ll See How to Turn the Calls
You're Already Getting Into
Patients Who Book an Eval,
Show Up & Start Care
✅ Turn Every Call Into a Booked Eval
You’ll get the exact words to say when a potential patient calls, so that every call ends with an eval on your schedule, no matter who picks up the phone. You’ll never hear “let me call you back” again.
✅ Get Every Patient to Show Up
You'll see how to get every patient to show up on time, with their insurance already checked, and ready to start treatment that day.
No more no-shows or “I forgot” texts last minute.
✅ Start Every One on a Plan of Care
You'll get what to say and what to do after the eval, so your patients say yes to the plan, pay for it, and schedule their visits before they leave. No more "I need to think about it" or evals that go nowhere.
Get the Same System
250+ Practice Owners
Have Used to Turn More
Calls Into Patients ⤵︎
Live Workshop
for PT Practice Owners
Get More Patients
To Book an Eval,
Show Up, And
Start Care
You’re Already Getting Calls,
Now Get Everything You Need To:
✅ Turn Every Call Into a Booked Eval
✅ Get Every Patient to Show Up For It
✅ Start Every One on a Plan of Care
⬇︎ At the Workshop ⬇︎
You’ll See How to Turn the Calls You're Already Getting Into Patients Who Book an Eval, Show Up & Start Care
✅ Turn Every Call
Into a Booked Eval
You’ll get the exact words to say when a potential patient calls, so that every call ends with an eval on your schedule, no matter who picks up the phone. You’ll never hear “let me call you back” again.
✅ Get Every Patient
to Show Up For It
You'll see how to get every patient to show up on time, with their insurance already checked, and ready to start treatment that day. No more no-shows or “I forgot” texts last minute.
✅ Start Every One
On a Plan of Care
You'll get what to say and what to do after the eval, so your patients say yes to the plan, pay for it, and schedule their visits before they leave. No more "I need to think about it" or evals that go nowhere.
Get the Same System
250+ Practice Owners
Have Used to...
Turn More Calls
Into Patients ⤵︎
Live Workshop for PT Practice Owners
Get More Patients From The Calls You Already Get
Get More Patients
To Book an Eval,
Show Up, And
Start Care
You’re Already Getting Calls,
Now Get Everything You Need To:
✅ Turn Every Call Into a Booked Eval
✅ Get Every Patient to Show Up For It
✅ Start Every One on a Plan of Care
⬇︎ At the Workshop ⬇︎
You’ll See How to Turn the Calls
You're Already Getting Into
Patients Who Book an Eval,
Show Up & Start Care
✅ Turn Every Call Into a Booked Eval
You’ll get the exact words to say when a potential patient calls, so that every call ends with an eval on your schedule, no matter who picks up the phone. You’ll never hear “let me call you back” again.
✅ Get Every Patient to Show Up
You'll see how to get every patient to show up on time, with their insurance already checked, and ready to start treatment that day.
No more no-shows or “I forgot” texts last minute.
✅ Start Every One on a Plan of Care
You'll get what to say and what to do after the eval, so your patients say yes to the plan, pay for it, and schedule their visits before they leave. No more "I need to think about it" or evals that go nowhere.
Get the Same System
250+ Practice Owners
Have Used to Turn More
Calls Into Patients ⤵︎
FREE BONUSES
You’ll Get Everything You Need
To Turn More of Your Calls
Into New Patients
Here's The Free Bonuses You’ll Get:
Each One Closes a Different Gap
Where You’re Losing Patients
📞 Phone Script That Books More Evals
You'll get the four questions to ask on every call so it ends with a booked eval instead of a callback that never comes.
Every call that doesn’t end with an eval booked ends up on some other clinic’s schedule. This script gives whoever picks up exactly what to say to get the eval booked. Even if it’s their first day on the job.
That Gets The Eval
On Your Schedule…
This Gets Them
To Show Up
📋 Simple System That Stops No-Shows
You'll get the one page that stops no-shows and cancellations for good, and your front desk can run it tomorrow.
A no-show costs more than the hour you blocked… you lose the whole plan of care that would have come after it. Use this one-page system to stop cancellations and no-shows before they happen.
Plus You Get This
For What Happens
AFTER the Eval…
📝 Checklist That Gets Patients on a Full POC
You'll get the eight steps to run after every eval, so the plan gets agreed to, paid for, and scheduled before the patient leaves.
You can’t be at the front desk after every eval… but this checklist can.
It gives you the same eight steps to follow every time, so patients start their plan of care instead of putting it off until “later.”
Plus One More Thing
To Help Your Front Desk…
📹 The Full Workshop Recording
You’ll get the entire live workshop with lifetime access so you or anyone on your team can watch it any time.
You can watch it any time, and share the replay with your front desk. You’ll get the full workshop and every question we answer live. Like what to do with the front desk person who hates asking for money. Or the patient who says the plan is too many visits.
You’ll Get Every One of These
When You Save Your Seat ⤵︎
FREE BONUSES
You’ll Get Everything You Need To Turn
More of Your Calls
Into New Patients
Here's The Free Bonuses You’ll Get:
Each One Closes a Different Gap
Where You’re Losing Patients
📞 Phone Script That Books Evals
✅ You'll get the four questions to ask on every call so it ends with a booked eval instead of a callback that never comes.
Every call that doesn’t end with an eval booked ends up on some other clinic’s schedule.
This script gives whoever picks up exactly what to say to get the eval booked. Even if it’s their first day on the job.
That Gets The Eval
On Your Schedule…
This Gets Them
To Show Up
📋 Simple System That Stops No-Shows
✅ You'll get the one page that stops cancellations and
no-shows for good, and your front desk can run it tomorrow.
A no-show costs more than the hour you blocked… you lose the whole plan of care that would have come after it.
Use this one-page system to stop cancellations and no-shows before they happen.
Plus You Get This
For What Happens
AFTER the Eval…
📝 Checklist That Gets Patients on a Full POC
✅ You'll get the eight steps to run after every eval, so the plan gets agreed to, paid for, and scheduled before the patient leaves.
You can’t be at the front desk after every eval… but this checklist can.
It gives you the same eight steps to follow every time, so patients start their plan of care instead of putting it off until “later.”
Plus One More Thing
To Help Your Front Desk…
📹 The Full Workshop Recording (Lifetime)
✅ You’ll get the entire live workshop with lifetime access so you or anyone on your team can watch it any time.
You can watch it any time, and share the replay with your front desk. You’ll get the full workshop and every question we answer live.
Like what to do with the front desk person who hates asking for money. Or the patient who says the plan is too many visits.
You’ll Get Every One of These
When You Save Your Seat ⤵︎
FREE BONUSES
You’ll Get Everything You Need
To Turn More of Your Calls
Into New Patients
Here's The Free Bonuses You’ll Get:
Each One Closes a Different Gap
Where You’re Losing Patients
📞 Phone Script That Books More Evals
You'll get the four questions to ask on every call so it ends with a booked eval instead of a callback that never comes.
Every call that doesn’t end with an eval booked ends up on some other clinic’s schedule. This script gives whoever picks up exactly what to say to get the eval booked. Even if it’s their first day on the job.
That Gets The Eval
On Your Schedule…
This Gets Them
To Show Up
📋 Simple System That Stops No-Shows
You'll get the one page that stops no-shows and cancellations for good, and your front desk can run it tomorrow.
A no-show costs more than the hour you blocked… you lose the whole plan of care that would have come after it. Use this one-page system to stop cancellations and no-shows before they happen.
Plus You Get This
For What Happens
AFTER the Eval…
📝 Checklist That Gets Patients on a Full POC
You'll get the eight steps to run after every eval, so the plan gets agreed to, paid for, and scheduled before the patient leaves.
You can’t be at the front desk after every eval… but this checklist can.
It gives you the same eight steps to follow every time, so patients start their plan of care instead of putting it off until “later.”
Plus One More Thing
To Help Your Front Desk…
📹 The Full Workshop Recording
You’ll get the entire live workshop with lifetime access so you or anyone on your team can watch it any time.
You can watch it any time, and share the replay with your front desk. You’ll get the full workshop and every question we answer live. Like what to do with the front desk person who hates asking for money. Or the patient who says the plan is too many visits.
You’ll Get Every One of These
When You Save Your Seat ⤵︎
5 Ways
You’re Losing Patients
Between the First Call
And the Plan of Care
The Most Expensive Patients
Are the Ones You Paid For —
But Never Get to Treat
Here's what they cost you,
and where you lost them ⤵︎
You pay a price every time your phone rings.
Maybe you paid Google or Facebook to make it happen…
Maybe you bought lunch for the doctor who sent the
referral…
Maybe you spent years building the reputation that made
someone recommend you.
However they found you, you already paid for that call.
And they’re the easiest patient you’ll ever get.
They hurt. They want it to stop. They called you.
And yet, some of them STILL never become your patient.
Why?
Because you’re losing them in five different places ⤵︎
#1
The Missed Call
Nobody Answers
Your front desk is on hold with an insurance company…
Or the front desk is empty today, and it's just you...
…but you are with a patient.
You hear the phone from the treatment room...
One ring…
Two rings…
Three…
Then... SILENCE.
You just lost them.
Everything it took to make that phone ring worked:
The ads worked
The doctor you had lunch with worked
The review somebody left last week worked
All of it got them to call you…
But then no one answered.
So instead, you just bought a patient for the clinic down the street.
Because that’s who picked up.
And it wasn’t the only one you gave them…
It happened last week, too. 😬
How many of the people who called your clinic last month are on somebody else's schedule right now?
Lose enough patients this way, and eventually you hire someone to make sure the phone gets answered.
But even then, you can still lose the patient ⤵︎
#2
The Answered Call
You Still Lost
This time, somebody answers.
But before anybody asks the patient what hurts…
…the first question is, “What insurance do you have?”
Now the person in pain is reading numbers off a card to a stranger.
They called because they need HELP.
Not so they can help you do paperwork.
So it’s no wonder they hesitate when you tried to book them:
“Let me check my schedule
and call you back...”
That’s not a maybe…
That’s a no with manners.
Then, the call ends…
And they don’t call back. Ever.
They call the next clinic on the list.
THAT’s who gets the eval. Your competitor.
You paid for the call…
But they got the patient.
The patient who should’ve been yours.
And nothing about that call looks like a loss.
It got answered….
So If you asked how the morning went…
You’d hear that it “went fine.”
But it didn’t. You still lost the patient.
And you can still lose them even after they book the eval ⤵︎
#3
The Appointment
That Never Showed Up
They sounded ready when they booked…
They're on the schedule for 10:30, and you blocked the time.
But then 10:30 comes and goes…
🤞 At 10:35, you send a text...
😟 At 10:45, you leave a voicemail…
💸 At 11:00, you lost the hour… AND the patient
You might charge for that…
But you can’t grow your practice on cancellation fees.
Because they don’t cover what you REALLY lost:
The entire plan of care that never started.
You did all the right things:
✅ You sent the reminder…
✅ You had the card on file...
✅ You charged the fee…
But you’re still left with an empty treatment room.
Those first three patients never even made it through your door.
The next two are lost while they’re standing right in front of you ⤵︎
#4
The Number Nobody Said
Until It Was Too Late
They came in. That part worked.
❌ But their benefits never got checked.
So the first person to find out what they owe is the patient…
Standing at your counter, with their coat still on.
"Nobody told me that…
I thought insurance covered this."
And when the answer starts with, “I think your copay is…”
…the patient isn’t just deciding whether they can afford care anymore.
They’re wondering why you didn’t tell them sooner.
So instead of starting treatment…
✅ They leave saying they’ll check on it…
✅ Or think about it…
✅ Or start next week.
But they never do.
At least, not with you.
They go to the clinic down the street instead.
Which brings us to the last place you lose them…
The one where you did everything right ⤵︎
#5
The Plan of Care
They Never Started
This one FEELS like a win…
The patient understands what’s wrong, feels confident in your recommendation, and is ready to start treatment.
But then they get to the front desk…
…and it ALL falls apart.
❌ Somebody rushes through the plan at the front desk.
❌ One visit gets scheduled instead of the full plan of care
❌ Nobody knows what to say to “Let me think about it.”
So the patient leaves WITHOUT committing to the plan of care.
You paid every cost to get them in…
✅ You paid for the call
✅ You booked the eval
✅ You got them in the door
✅ You did the eval, and you did it well
But you will NEVER see them again.
You did all the hard work…
…then lost the entire plan of care at the very last step.
And you’re losing them every week.
You Already Paid
To Get These Patients
To Call You
Every one of those patients had already found you.
And you paid for all five of them before the phone ever rang.
✅ You earned the review
✅ You bought the physician lunch
✅ You paid Google to make the phone ring
You paid for it in ad money, or in lunches, or in years.
And it worked. All of it.
But Then You Lose Patients
Before Care Ever Starts
❌ The call gets missed
❌ The eval never gets booked
❌ The appointment no-shows
❌ The insurance surprise sends them home
❌ Or a great eval ends with, “Let me think about it”
And the patient who called you because they’re in pain is still hurting.
Then You Pay AGAIN
Just to Replace Them
💸 You raise the ad budget…
💸 Then you take another doctor to lunch…
💸 Then you sponsor another local event…
All just to make your phone ring again…
Then Lose Those Patients
Through The Same Cracks
It happened LAST year…
It happened THIS year…
And it’ll KEEP happening NEXT year…
Until you fix what’s causing the problem.
Because More Marketing
Can’t Fix What’s Broken
At Your Front Desk
That’s the loss you never see on a report.
You can pull every report in your EMR and still never find it.
All you see is the empty hour…
You don’t see the patient who should’ve started care.
You’re losing patients like this every week…
And you’ll KEEP losing them until something changes.
You’ll see exactly how to fix it at the workshop ⤵︎
Nobody Taught You
This Part of Running
A Practice
PT school taught you how to get people out of pain.
It showed you how to evaluate a patient, figure out what’s wrong, build a plan of care, and help them get better.
But it did NOT teach you what to say when that patient calls.
❌ Or how to get the eval booked when they hesitate.
❌ Or how to keep them from no-showing.
❌ Or how to explain the money before it becomes a surprise.
Or how to get them to start the plan of care, AND finish it.
You were only trained for what happens once the patient is in front of you.
So were we.
We had patients slipping through the cracks at our own practices until we built a system to keep them moving through the full plan of care.
Nobody Showed You
How to Get Patients In —
AND Keep Them Coming Back
So you did what every practice does…
❌ You figured it out as YOU went.
❌ Your front desk figured it out as THEY went.
❌ And every time someone new gets hired…
They figure it out all over again.
That’s why you keep losing patients
We’ve seen this exact pattern in over 400+ clinics.
It Has Nothing To Do With
Making Your Phone Ring…
And EVERYTHING To Do With
What Happens After
And it isn’t five different problems either…
It’s one missing SYSTEM.
But once that system is in place…
The calls you’re already paying for will turn into:
✅ MORE booked evals
✅ MORE patients who show up
✅ MORE plans of care that get started
You’ll get that system when you save your seat for the workshop ⤵︎
Here’s What Your Practice
Will Look Like Once You
Stop Losing Patients
It’s 9:15 AM and you’re halfway through a treatment when the phone rings.
But you don’t even LOOK toward the front desk.
Because whoever answers knows exactly what to say.
The caller gets their questions answered, the eval gets booked…
And by the time you finish with the patient in front of you, there's a new one on the schedule.
You’ll Stop Wondering
If Patients Will Show Up
At 10:25, your 10:30 eval is already sitting in the waiting room.
Their benefits were checked days ago.
They already know what they’ll pay.
So the eval goes well…
You recommend the plan of care they need, and when they walk back up front, the rest just happens…
✅ Their visits get scheduled
✅ Their payment gets collected
✅ And none of it needed you
Your Front Desk Will
No Longer Depend On You
You just move on to your next patient.
❌ Nobody has to wave you over.
❌ Nobody asks you what they should say.
❌ Nobody leaves a sticky note on your desk about somebody you need to call back.
It all just… works.
You’ll Get More Patients
To Commit to the Full
Plan of Care
Every patient on your schedule actually shows up.
Every one who needs care actually starts it.
And tomorrow’s schedule is full.
Your Practice Will Grow
Without Spending More Money
Notice what you DIDN’T have to do…
❌ You DIDN’T spend another dollar on ads
❌ You DIDN’T hire another person
❌ You DIDN’T work another hour
You just stopped losing patients you already paid for.
Your front desk stops asking you what to say.
Your newest hire books an eval on their second day.
And one afternoon a patient you have never met walks past your door and says "See you next week!" like it was always going to happen.
Because with this system, it always does.
Your Practice Stops Depending
On The “Right” Person
So instead of being the backup plan for everything that happens at the front desk…
You Get to Be
The Therapist Again
Every week it doesn't run like this is another week of paying to replace patients you already paid to get.
You’ll see how to change that at the workshop ⤵︎
5 Ways
You’re Losing Patients
Between the First Call And the Plan of Care
The Most Expensive
Patients Are The
Ones You Paid For —
But Never Get to Treat
Here's what they cost you,
and where you lost them ⤵︎
You pay a price every time your phone rings.
Maybe you paid Google or Facebook to make it happen…
Maybe you bought lunch for the doctor who sent the
referral…
Maybe you spent years building the reputation that made someone recommend you.
However they found you, you already paid for that call.
And they’re the easiest patient you’ll ever get.
They hurt. They want it to stop. They called you.
And yet, some of them STILL never become your patient.
Why?
Because you’re losing them in five different places ⤵︎
#1
The Missed Call
Nobody Answers
Your front desk is on hold with an insurance company…
Or the front desk is empty today, and it's just you...
…but you are with a patient.
You hear the phone from the treatment room...
One ring…
Two rings…
Three…
Then... SILENCE.
You just lost them.
Everything it took to make that phone ring worked:
The ads worked
The doctor you had lunch with worked
The review somebody left last week worked
All of it got them to call you…
But then no one answered.
So instead, you just bought a patient for the clinic down the street.
Because that’s who picked up.
And it wasn’t the only one you gave them…
It happened last week, too. 😬
How many of the people who called your clinic last month are on somebody else's schedule right now?
Lose enough patients this way, and eventually you hire someone to make sure the phone gets answered.
But even then, you can still lose the patient ⤵︎
#2
The Answered Call
You Still Lost
This time, somebody answers.
But before anybody asks the patient what hurts…
…the first question is, “What insurance do you have?”
Now the person in pain is reading numbers off a card to a stranger.
They called because they need HELP.
Not so they can help you do paperwork.
So it’s no wonder they hesitate when you tried to book them:
“Let me check my schedule
and call you back...”
That’s not a maybe…
That’s a no with manners.
Then, the call ends…
And they don’t call back. Ever.
They call the next clinic on the list.
THAT’s who gets the eval. Your competitor.
You paid for the call…
But they got the patient.
The patient who should’ve been yours.
And nothing about that call looks like a loss.
It got answered….
So If you asked how the morning went…
You’d hear that it “went fine.”
But it didn’t.
You still lost the patient.
And you can still lose them even after they book the eval ⤵︎
#3
The Appointment
That Never Showed Up
They sounded ready when they booked…
They're on the schedule for 10:30, and you blocked the time.
But then 10:30 comes and goes…
🤞 At 10:35, you send a text...
😟 At 10:45, you leave a voicemail…
💸 At 11:00, you lost the hour… AND the patient
You might charge for that…
But you can’t grow your practice on cancellation fees.
Because they don’t cover what you REALLY lost:
The entire plan of care that never started.
You did all the right things:
✅ You sent the reminder…
✅ You had the card on file...
✅ You charged the fee…
But you’re still left with an empty treatment room.
Those first three patients never even made it through your door.
The next two are lost while they’re standing right in front of you ⤵︎
#4
The Number Nobody
Said Until It Was
Too Late
They came in. That part worked.
❌ But their benefits never got checked.
So the first person to find out what they owe is the patient…
Standing at your counter, with their coat still on.
"Nobody told me that…
I thought insurance
covered this."
And when the answer starts with, “I think your copay is…”
…the patient isn’t just deciding whether they can afford care anymore.
They’re wondering why you didn’t tell them sooner.
So instead of starting treatment…
✅ They leave saying they’ll check on it…
✅ Or think about it…
✅ Or start next week.
But they never do.
At least, not with you.
They go to the clinic down the street instead.
Which brings us to the last place you lose them…
The one where you did everything right ⤵︎
#5
The Plan of Care
They Never Started
This one FEELS like a win…
The patient understands what’s wrong, feels confident in your recommendation, and is ready to start treatment.
But then they get to the front desk…
…and it ALL falls apart.
❌ Somebody rushes through the plan at the front desk.
❌ One visit gets scheduled instead of the full plan of care
❌ Nobody knows what to say to “Let me think about it.”
So the patient leaves WITHOUT committing to the plan of care.
You paid every cost to get them in…
✅ You paid for the call
✅ You booked the eval
✅ You got them in the door
✅ You did the eval
But you'll NEVER see them again.
You did all the hard work…
…then lost the entire plan of care at the very last step.
And you’re losing them every week, just like this.
You Already Paid
For These Patients
To Call You
Every one of those patients had already found you.
And you paid for all five of them before the phone ever rang.
✅ You earned the review
✅ You bought the physician lunch
✅ You paid Google to make the phone ring
You paid for it in ad money, or in lunches, or in years.
And it worked. All of it.
But Then You Lose Patients Before Care Ever Starts
❌ The call gets missed
❌ The eval never gets booked
❌ The appointment no-shows
❌ The insurance surprise sends them home
❌ Or a great eval ends with, “Let me think about it”
And the patient who called you because they’re in pain is still hurting.
Then You Pay
AGAIN Just to
Replace Them
💸 You raise the ad budget…
💸 Then you take another doctor to lunch…
💸 Then you sponsor another local event…
All just to make your phone ring again…
Then Lose Those Patients Through The Same Cracks
It happened LAST year…
It happened THIS year…
And it’ll KEEP happening NEXT year…
Until you fix what’s causing the problem.
Because More Marketing
Can’t Fix What’s Broken
At Your Front Desk
That’s the loss you never see on a report.
You can pull every report in your EMR and still never find it.
All you see is the empty hour…
You don’t see the patient who should’ve started care.
You’re losing patients like this every week…
And you’ll KEEP losing them until something changes.
You’ll see exactly how to fix it at the workshop ⤵︎
Nobody Taught You
This Part of Running
A Practice
PT school taught you how to get people out of pain.
It showed you how to evaluate a patient, figure out what’s wrong, build a plan of care, and help them get better.
But it did NOT teach you what to say when that patient calls.
❌ Or how to get the eval booked when they hesitate.
❌ Or how to keep them from no-showing.
❌ Or how to explain the money before it becomes a surprise.
Or how to get them to start the plan of care, AND finish it.
You were only trained for what happens once the patient is in front of you.
So were we.
We had patients slipping through the cracks at our own practices until we built a system to keep them moving through the full plan of care.
Nobody Showed You
How to Get Patients In
AND Keep Them
Coming Back
So you did what every practice does…
❌ You figured it out as YOU went.
❌ Your front desk figured it out as THEY went.
❌ And every time someone new gets hired… They figure it out all over again.
That’s why you keep losing patients
We’ve seen this exact pattern in over 400+ clinics.
It Has Nothing To Do With Making Your Phone Ring…
And EVERYTHING To Do With What Happens After
And it isn’t five different problems.
It’s one missing SYSTEM.
But once that system is in place…
The calls you’re already paying for will turn into:
✅ MORE booked evals
✅ MORE patients who show up
✅ MORE plans of care that get started
You’ll get that system when you save your seat for the workshop ⤵︎
Here’s What Your Practice Will Look Like Once You
Stop Losing Patients
It’s 9:15 AM and you’re halfway through a treatment when the phone rings.
But you don’t even LOOK toward the front desk.
Because whoever answers knows exactly what to say.
The caller gets their questions answered, the eval gets booked…
And by the time you finish with the patient in front of you, there's a new one on the schedule.
You’ll Stop Wondering
If You Patients Will
Show Up
At 10:25, your 10:30 eval is already sitting in the waiting room.
Their benefits were checked days ago.
They already know what they’ll pay.
So the eval goes well…
You recommend the plan of care they need, and when they walk back up front, the rest just happens…
✅ Their visits get scheduled
✅ Their payment gets collected
✅ And none of it needed you
Your Front Desk
Will No Longer
Depend On You
You just move on to your next patient.
❌ Nobody has to wave you over.
❌ Nobody asks you what they should say.
❌ Nobody leaves a sticky note on your desk about somebody you need to call back.
It all just… works.
You’ll Get More Patients To Commit to the Full Plan of Care
Every patient on your schedule actually shows up.
Every one who needs care actually starts it.
And tomorrow’s schedule is full.
Your Practice Will Grow
Without Spending
More Money
Notice what you DIDN’T have to do…
❌ You DIDN’T spend another dollar on ads
❌ You DIDN’T hire another person
❌ You DIDN’T work another hour
You just stopped losing patients you already paid for.
Your front desk stops asking you what to say.
Your newest hire books an eval on their second day.
And one afternoon a patient you have never met walks past your door and says "See you next week!" like it was always going to happen.
Because with this system, it always does.
Your Practice Stops Depending On The
“Right” Person
So instead of being the backup plan for everything that happens at the front desk…
You'll Get to Be
The Therapist Again
Every week it doesn't run like this is another week of paying to replace patients you already paid to get.
You’ll see how to change that at the workshop ⤵︎
5 Ways
You’re Losing Patients
Between the First Call
And the Plan of Care
The Most Expensive Patients
Are the Ones You Paid For —
But Never Get to Treat
Here's what they cost you,
and where you lost them ⤵︎
You pay a price every time your phone rings.
Maybe you paid Google or Facebook to make it happen…
Maybe you bought lunch for the doctor who sent the
referral…
Maybe you spent years building the reputation that made
someone recommend you.
However they found you, you already paid for that call.
And they’re the easiest patient you’ll ever get.
They hurt. They want it to stop. They called you.
And yet, some of them STILL never become your patient.
Why?
Because you’re losing them in five different places ⤵︎
#1
The Missed Call
Nobody Answers
Your front desk is on hold with an insurance company…
Or the front desk is empty today, and it's just you...
…but you are with a patient.
You hear the phone from the treatment room...
One ring…
Two rings…
Three…
Then... SILENCE.
You just lost them.
Everything it took to make that phone ring worked:
The ads worked
The doctor you had lunch with worked
The review somebody left last week worked
All of it got them to call you…
But then no one answered.
So instead, you just bought a patient for the clinic down the street.
Because that’s who picked up.
And it wasn’t the only one you gave them…
It happened last week, too. 😬
How many of the people who called your clinic last month are on somebody else's schedule right now?
Lose enough patients this way, and eventually you hire someone to make sure the phone gets answered.
But even then, you can still lose the patient ⤵︎
#2
The Answered Call
You Still Lost
This time, somebody answers.
But before anybody asks the patient what hurts…
…the first question is, “What insurance do you have?”
Now the person in pain is reading numbers off a card to a stranger.
They called because they need HELP.
Not so they can help you do paperwork.
So it’s no wonder they hesitate when you tried to book them:
“Let me check my schedule
and call you back...”
That’s not a maybe…
That’s a no with manners.
Then, the call ends…
And they don’t call back. Ever.
They call the next clinic on the list.
THAT’s who gets the eval. Your competitor.
You paid for the call…
But they got the patient.
The patient who should’ve been yours.
And nothing about that call looks like a loss.
It got answered….
So If you asked how the morning went…
You’d hear that it “went fine.”
But it didn’t. You still lost the patient.
And you can still lose them even after they book the eval ⤵︎
#3
The Appointment
That Never Showed Up
They sounded ready when they booked…
They're on the schedule for 10:30, and you blocked the time.
But then 10:30 comes and goes…
🤞 At 10:35, you send a text...
😟 At 10:45, you leave a voicemail…
💸 At 11:00, you lost the hour… AND the patient
You might charge for that…
But you can’t grow your practice on cancellation fees.
Because they don’t cover what you REALLY lost:
The entire plan of care that never started.
You did all the right things:
✅ You sent the reminder…
✅ You had the card on file...
✅ You charged the fee…
But you’re still left with an empty treatment room.
Those first three patients never even made it through your door.
The next two are lost while they’re standing right in front of you ⤵︎
#4
The Number Nobody Said
Until It Was Too Late
They came in. That part worked.
❌ But their benefits never got checked.
So the first person to find out what they owe is the patient…
Standing at your counter, with their coat still on.
"Nobody told me that…
I thought insurance covered this."
And when the answer starts with, “I think your copay is…”
…the patient isn’t just deciding whether they can afford care anymore.
They’re wondering why you didn’t tell them sooner.
So instead of starting treatment…
✅ They leave saying they’ll check on it…
✅ Or think about it…
✅ Or start next week.
But they never do.
At least, not with you.
They go to the clinic down the street instead.
Which brings us to the last place you lose them…
The one where you did everything right ⤵︎
#5
The Plan of Care
They Never Started
This one FEELS like a win…
The patient understands what’s wrong, feels confident in your recommendation, and is ready to start treatment.
But then they get to the front desk…
…and it ALL falls apart.
❌ Somebody rushes through the plan at the front desk.
❌ One visit gets scheduled instead of the full plan of care
❌ Nobody knows what to say to “Let me think about it.”
So the patient leaves WITHOUT committing to the plan of care.
You paid every cost to get them in…
✅ You paid for the call
✅ You booked the eval
✅ You got them in the door
✅ You did the eval, and you did it well
But you will NEVER see them again.
You did all the hard work…
…then lost the entire plan of care at the very last step.
And you’re losing them every week.
You Already Paid
To Get These Patients
To Call You
Every one of those patients had already found you.
And you paid for all five of them before the phone ever rang.
✅ You earned the review
✅ You bought the physician lunch
✅ You paid Google to make the phone ring
You paid for it in ad money, or in lunches, or in years.
And it worked. All of it.
But Then You Lose Patients
Before Care Ever Starts
❌ The call gets missed
❌ The eval never gets booked
❌ The appointment no-shows
❌ The insurance surprise sends them home
❌ Or a great eval ends with, “Let me think about it”
And the patient who called you because they’re in pain is still hurting.
Then You Pay AGAIN
Just to Replace Them
💸 You raise the ad budget…
💸 Then you take another doctor to lunch…
💸 Then you sponsor another local event…
All just to make your phone ring again…
Then Lose Those Patients
Through The Same Cracks
It happened LAST year…
It happened THIS year…
And it’ll KEEP happening NEXT year…
Until you fix what’s causing the problem.
Because More Marketing
Can’t Fix What’s Broken
At Your Front Desk
That’s the loss you never see on a report.
You can pull every report in your EMR and still never find it.
All you see is the empty hour…
You don’t see the patient who should’ve started care.
You’re losing patients like this every week…
And you’ll KEEP losing them until something changes.
You’ll see exactly how to fix it at the workshop ⤵︎
Nobody Taught You
This Part of Running
A Practice
PT school taught you how to get people out of pain.
It showed you how to evaluate a patient, figure out what’s wrong, build a plan of care, and help them get better.
But it did NOT teach you what to say when that patient calls.
❌ Or how to get the eval booked when they hesitate.
❌ Or how to keep them from no-showing.
❌ Or how to explain the money before it becomes a surprise.
Or how to get them to start the plan of care, AND finish it.
You were only trained for what happens once the patient is in front of you.
So were we.
We had patients slipping through the cracks at our own practices until we built a system to keep them moving through the full plan of care.
Nobody Showed You
How to Get Patients In —
AND Keep Them Coming Back
So you did what every practice does…
❌ You figured it out as YOU went.
❌ Your front desk figured it out as THEY went.
❌ And every time someone new gets hired…
They figure it out all over again.
That’s why you keep losing patients
We’ve seen this exact pattern in over 400+ clinics.
It Has Nothing To Do With
Making Your Phone Ring…
And EVERYTHING To Do With
What Happens After
And it isn’t five different problems either…
It’s one missing SYSTEM.
But once that system is in place…
The calls you’re already paying for will turn into:
✅ MORE booked evals
✅ MORE patients who show up
✅ MORE plans of care that get started
You’ll get that system when you save your seat for the workshop ⤵︎
Here’s What Your Practice
Will Look Like Once You
Stop Losing Patients
It’s 9:15 AM and you’re halfway through a treatment when the phone rings.
But you don’t even LOOK toward the front desk.
Because whoever answers knows exactly what to say.
The caller gets their questions answered, the eval gets booked…
And by the time you finish with the patient in front of you, there's a new one on the schedule.
You’ll Stop Wondering
If Patients Will Show Up
At 10:25, your 10:30 eval is already sitting in the waiting room.
Their benefits were checked days ago.
They already know what they’ll pay.
So the eval goes well…
You recommend the plan of care they need, and when they walk back up front, the rest just happens…
✅ Their visits get scheduled
✅ Their payment gets collected
✅ And none of it needed you
Your Front Desk Will
No Longer Depend On You
You just move on to your next patient.
❌ Nobody has to wave you over.
❌ Nobody asks you what they should say.
❌ Nobody leaves a sticky note on your desk about somebody you need to call back.
It all just… works.
You’ll Get More Patients
To Commit to the Full
Plan of Care
Every patient on your schedule actually shows up.
Every one who needs care actually starts it.
And tomorrow’s schedule is full.
Your Practice Will Grow
Without Spending More Money
Notice what you DIDN’T have to do…
❌ You DIDN’T spend another dollar on ads
❌ You DIDN’T hire another person
❌ You DIDN’T work another hour
You just stopped losing patients you already paid for.
Your front desk stops asking you what to say.
Your newest hire books an eval on their second day.
And one afternoon a patient you have never met walks past your door and says "See you next week!" like it was always going to happen.
Because with this system, it always does.
Your Practice Stops Depending
On The “Right” Person
So instead of being the backup plan for everything that happens at the front desk…
You Get to Be
The Therapist Again
Every week it doesn't run like this is another week of paying to replace patients you already paid to get.
You’ll see how to change that at the workshop ⤵︎
Here’s Everything We'll Show You
So More Patients Book an Eval,
Show Up, and Start Care
You’ll Get Everything You Need To:
Turn Every Call Into a Booked Eval
Get Every Patient to Show Up For It
Start Every One on a Plan of Care
Here’s What Changes For You
After The Workshop:
You’ll get more callers onto your schedule instead of losing them to the clinic down the street. We’ll show you the four questions that turn a phone call into a booked eval
You’ll get the eval booked before they hang up instead of waiting on a callback that never comes. We’ll show you exactly how far out to schedule them.
You’ll stop losing patients who already said yes. We’ll show you what has to happen between booking and the appointment to make sure they actually show up.
You’ll stop losing patients over an unexpected deductible. We’ll show you what to do before they ever walk in, and what to say if the number comes back worse than they hoped.
You’ll always collect the copay and get a card on file on the first visit instead of chasing a balance for months. We’ll show you how check-in works at a practice that collects at the counter.
You'll stop being the only one who knows what to say. We’ll give you the exact words and steps to follow so you never lose another patient.
You’ll get more patients started on the full plan of care instead of hearing “I need to think about it.” We’ll show you the eight steps your front desk runs after every eval so the plan gets agreed to, paid for, and scheduled before the patient leaves.
From the First Call
To the Last Visit…
You’ll Get the System
That Brings Patients In And
Keeps Them Coming Back ⤵︎
Here’s Everything
We'll Show You
So More Patients
Book Evals, Show Up,
And Start Care
You’ll Get Everything
You Need To:
Turn Every Call Into a Booked Eval
Get Every Patient
To Show Up For It
Start Every One
On a Plan of Care
Here’s What Changes
For You After The
Workshop:
You’ll get more callers onto your schedule instead of losing them to the clinic down the street. We’ll show you the four questions that turn a phone call into a booked eval
You’ll get the eval booked before they hang up instead of waiting on a callback that never comes. We’ll show you exactly how far out to schedule them.
You’ll stop losing patients who already said yes. We’ll show you what has to happen between booking and the appointment to make sure they actually show up.
You’ll stop losing patients over an unexpected deductible. We’ll show you what to do before they ever walk in, and what to say if the number comes back worse than they hoped.
You’ll always collect the copay and get a card on file on the first visit instead of chasing a balance for months. We’ll show you how check-in works at a practice that collects at the counter.
You'll stop being the only one who knows what to say. We’ll give you the exact words and steps to follow so you never lose another patient.
You’ll get more patients started on the full plan of care instead of hearing “I need to think about it.” We’ll show you the eight steps your front desk runs after every eval so the plan gets agreed to, paid for, and scheduled before the patient leaves.
From the First Call
To the Last Visit…
You’ll Get the System
That Brings Patients In
And Keeps Them
Coming Back ⤵︎
250+ Practice Owners
Already Run This System That
Turns Your Calls Into Patients
Here's What Happened
To One Owner Who Tried It ⤵︎
For nearly two years, Dr. Isaac Ervin’s practice didn't grow…
And he was treating 60 to 70 hours a week just to keep it there.
He’d already hired for the front desk…
And the phone was already ringing…
But Whether They
Became a Patient
Depended On
Who Answered
Because everyone said something different.
So some callers booked an eval and some didn’t…
Depending on who answered the phone that day.
Every one of those calls was already paid for
And The Same Thing
Is Happening at YOUR
Front Desk Right Now
What finally got more of those callers onto the schedule wasn’t a new hire for the front desk…
👉 It was giving them the exact words to use on every call.
Same process. Same words. No matter who answered.
Meet Dr. Isaac Ervin
Who Doubled His Visits
And Doubled His Revenue
With This System
Isaac could have blamed the small town.
Or the 45 minute drive to the nearest interstate.
Or told himself there are only so many patients in a town of 3,000 people.
❌ But the town wasn't the problem. And neither was he.
The patients were already calling…
They just weren’t all making it onto his schedule.
The only thing missing was a front desk that knew exactly
what to say on every call, no matter who picked up
And once Isaac put that in place, his practice grew more in the next six months than it had in the previous three years.
After Attending This Workshop:
Once his front desk had the words to use instead of figuring it out one call at a time, here’s what happened over the next six months:
Twice as many callers booked an eval
So his visits doubled too
And so did his revenue
From the calls he was already getting.
But the biggest change happened to Isaac himself…
He went from 60-70 hours a week down to two days.
Because that’s what happens when your success no longer depends on who answers the phone or sees patients after the eval.
“I've created a business that works for me
instead of a job that I have to work for.”
You can have that too.
You've already done the hard part he did.
You built the practice, you paid for the calls, and you carried the front desk on the days nobody else could.
You just need the same system he used.
But you don’t need to figure it out from scratch…
You’ll get the system when you save your seat ⤵︎
250+ Practice Owners
Already Run This System
That Turns Your Calls
Into More Patients
Here's What Happened
To One Owner Who Tried It ⤵︎
For nearly two years, Dr. Isaac Ervin’s practice didn't grow…
And he was treating 60 to 70 hours a week just to keep it there.
He’d already hired for the front desk…
And the phone was already ringing…
But Whether They
Became a Patient
Depended On
Who Answered
Because everyone said something different.
So some callers booked an eval and some didn’t…
Depending on who answered the phone that day.
Every one of those calls was already paid for
And The Same Thing
Is Happening at YOUR
Front Desk Right Now
What finally got more of those callers onto the schedule wasn’t a new hire for the front desk…
👉 It was giving them the exact words to use on every call.
Same process. Same words. No matter who answered.
Meet Dr. Isaac Ervin
Who Doubled His Visits
& Doubled His Revenue
With This System
Isaac could have blamed the small town.
Or the 45 minute drive to the nearest interstate.
Or told himself there are only so many patients in a town of 3,000 people.
❌ But the town wasn't the problem. And neither was he.
The patients were already calling…
They just weren’t all making it onto his schedule.
The only thing missing was a
front desk that knew exactly
what to say on every call,
no matter who picked up
And once Isaac put that in place, his practice grew more in the next six months than it had in the previous three years.
After Attending This Workshop:
Once his front desk had the words to use instead of figuring it out one call at a time, here’s what happened over the next six months:
Twice as many callers booked an eval
So his visits doubled too
And so did his revenue
From the calls he was already getting.
But the biggest change happened to Isaac himself…
He went from 60-70 hours a week down to two days.
Because that’s what happens when your success no longer depends on who answers the phone or sees patients after the eval.
“I've created a business that
works for me instead of a job
that I have to work for.”
You can have that too.
You've already done the hard part.
You built the practice, you paid for the calls, and you carried the front desk on the days nobody else could.
You just need the same system.
But you don’t need to figure it out from scratch…
You’ll get the system when you save your seat ⤵︎
Here’s Everything You Get:
You’ll Get Everything You Need
To Stop Losing Patients
Three-Hour Live Workshop, Plus the Q&A
Phone Script That Books More Evals
Simple System That Stops No-Shows
Checklist That Gets Patients on a Full POC
PLUS: The Full Workshop Recording
Here’s How You Get Access:
📅 When: Thursday, September 24th at 12-3pm Eastern
📍 Where: Live on Zoom (plus the recording for your front desk)
💰 Investment: $97 (less than one of the patients you lost last month)
✅ Guarantee: If you’re not satisfied for any reason, just email us.
You’ll get your money back the same day, no questions asked.
Here’s Everything
You'll Get:
You’ll Get Everything
You Need To Stop
Losing Patients
Three-Hour Live Workshop, Plus Q&A
Phone Script That Books More Evals
Simple System That Stops No-Shows
Checklist That Gets Patients on a Full POC
PLUS: The Full
Workshop Recording
Here’s How You
Get Access:
📅 When:
Thursday, September 24th
at 12-3pm Eastern
📍 Where:
Live on Zoom
(plus the recording
for your front desk)
💰 Investment:
$97
(less than one of the
patients you lost
last month)
✅ Guarantee:
If you’re not satisfied for
any reason, just email us.
You’ll get your money
back the same day,
no questions asked.
Here’s Everything You Get:
You’ll Get Everything You Need
To Stop Losing Patients
Three-Hour Live Workshop, Plus the Q&A
Phone Script That Books More Evals
Simple System That Stops No-Shows
Checklist That Gets Patients on a Full POC
PLUS: The Full Workshop Recording
Here’s How You Get Access:
📅 When: Thursday, September 24th at 12-3pm Eastern
📍 Where: Live on Zoom (plus the recording for your front desk)
💰 Investment: $97 (less than one of the patients you lost last month)
✅ Guarantee: If you’re not satisfied for any reason, just email us.
You’ll get your money back the same day, no questions asked.
Your Hosts For This Workshop
Meet The Two PTs Who’ve Helped
250+ Practice Owners Across 400+ Clinics
Stop Losing The Patients
You Already Paid For
Dr. Robbie Woelkers
Scaled 3 Clinics Past 7-Figures & Sold His Practice
Built a System That Stops You From Losing Patients
Owned Practices 6 Years Before He Taught Anyone
Dr. Joey Allbritton
Spent 7 Years Helping PT Owners Get More Patients
Only Teaches What Works in a Real PT Practice
Installed This System For 400+ PT Clinics
Your Hosts For This Workshop
Meet The Two PTs Who’ve Helped Over
250 Practice Owners
Across 400+ Clinics
Stop Losing
The Patients You
Already Paid For
Dr. Robbie Woelkers
Scaled 3 Clinics Past
7-Figures & Sold His Practice
Built a System That Stops You From Losing Patients
Owned Practices 6 Years Before He Taught Anyone
Dr. Joey Allbritton
Spent 7 Years Helping PT Owners Get More Patients
Only Teaches What Works
in a Real PT Practice
Installed This System
For 400+ PT Clinics
Your Hosts For This Workshop
Meet The Two PTs Who’ve Helped
250+ Practice Owners Across 400+ Clinics
Stop Losing The Patients
You Already Paid For
Dr. Robbie Woelkers
Scaled 3 Clinics Past 7-Figures & Sold His Practice
Built a System That Stops You From Losing Patients
Owned Practices 6 Years Before He Taught Anyone
Dr. Joey Allbritton
Spent 7 Years Helping PT Owners Get More Patients
Only Teaches What Works in a Real PT Practice
Installed This System For 400+ PT Clinics
What Practice Owners Are
Achieving After This Workshop ⬇
“We Grew 30%”
“Had our Annual Planning with Robbie and it was one of the most helpful things! We grew 30% while getting my wife out of treatment for our first child.”
Eric Gonsalvez
Peak Physical Therapy
Cumberland, RI
“Our First Ever $80K Month!”
“Lots of wins! January ATH on everything and our first ever 80K month! Our new clinic location build out has started and my team is crushing everything.”
Lindsey Bellcase
Shift Physio
Rome, GA
“On Track for $1M Gross Sales”
“Hit our first $85k month last month which puts us on track for $1M gross sales in the rolling 12 months! Never thought that’d be possible!!!”
Sarah Crawford
Wave Anchor Wellness
Cincinnati, OH
What Practice Owners Are
Achieving After This Workshop ⬇
“We Grew 30%”
“Had our Annual Planning with Robbie and it was one of the most helpful things! We grew 30% while getting my wife out of treatment for our first child.”
Eric Gonsalvez
Peak Physical Therapy
Cumberland, RI
“Our First Ever $80K Month!”
“Lots of wins! January ATH on everything and our first ever 80K month! Our new clinic location build out has started and my team is crushing everything.”
Lindsey Bellcase
Shift Physio
Rome, GA
“On Track for $1M Gross Sales”
“Hit our first $85k month last month which puts us on track for $1M gross sales in the rolling 12 months! Never thought that’d be possible!!!”
Sarah Crawford
Wave Anchor Wellness
Cincinnati, OH
Here's What
Practice Owners
Are Achieving
After Attending
This Workshop ⬇
“We Grew 30%”
“Had our Annual Planning with Robbie and it was one of the most helpful things! We grew 30% while getting my wife out of treatment for our first child.”
Eric Gonsalvez
Peak Physical Therapy
Cumberland, RI
“First Ever
$80K Month!”
“Lots of wins! January ATH on everything and our first ever 80K month! Our new clinic location build out has started and my team is crushing everything.”
Lindsey Bellcase
Shift Physio
Rome, GA
“On Track For
$1M Gross Sales”
“Hit our first $85k month last month which puts us on track for $1M gross sales in the rolling 12 months! Never thought that’d be possible!!!”
Sarah Crawford
Wave Anchor Wellness
Cincinnati, OH
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NOT FACEBOOK™: This site is not a part of the Facebook™ website or Facebook Inc.
Additionally, This site is NOT endorsed by Facebook™ in any way. FACEBOOK™ is a trademark of FACEBOOK™, Inc.
BY PROVIDING MY PHONE NUMBER, I AUTHORIZE REHAB CEOS AND ITS AFFILIATES TO DELIVER RECURRING INFORMATIONAL AND MARKETING TEXT MESSAGES AND CALLS TO THE PHONE NUMBER I PROVIDED ABOUT REHAB CEOS' PRODUCTS, SERVICES, AND INFORMATION, INCLUDING WITH AN AUTOMATIC TELEPHONE DIALING SYSTEM OR PRE-RECORDED OR ARTIFICIAL VOICE MESSAGES, EVEN IF MY PHONE NUMBER IS LISTED ON ANY DO NOT CALL REGISTRY. I UNDERSTAND MY CONSENT IS NOT A CONDITION OF PURCHASE. I ALSO AGREE TO REHAB CEOS' PRIVACY POLICIES AND TERMS. STANDARD MESSAGING AND DATA RATES MAY APPLY.
NOT FACEBOOK™: This site is not a part of the Facebook™ website or Facebook Inc. Additionally, This site is NOT endorsed by Facebook™ in any way. FACEBOOK™ is a trademark of FACEBOOK™, Inc.
BY PROVIDING MY PHONE NUMBER, I AUTHORIZE REHAB CEOS AND ITS AFFILIATES TO DELIVER RECURRING INFORMATIONAL AND MARKETING TEXT MESSAGES AND CALLS TO THE PHONE NUMBER I PROVIDED ABOUT SMB TEAM LEGAL’S PRODUCTS, SERVICES, AND INFORMATION, INCLUDING WITH AN AUTOMATIC TELEPHONE DIALING SYSTEM OR PRE-RECORDED OR ARTIFICIAL VOICE MESSAGES, EVEN IF MY PHONE NUMBER IS LISTED ON ANY DO NOT CALL REGISTRY. I UNDERSTAND MY CONSENT IS NOT A CONDITION OF PURCHASE. I ALSO AGREE TO SMB LEGAL’S PRIVACY POLICIES AND TERMS. STANDARD MESSAGING AND DATA RATES MAY APPLY.